Equality and Diversity Policy

MSM Security Training LTD believes in fairness and treating everyone with respect. We are committed to giving equal opportunities to all, whether as an employer or a training provider. Our goal is to make sure these values are part of everything we do, including how we work with our customers and learners.

We promise:

To treat everyone equally and not allow discrimination based on:

• Age
• Disability
• Gender Reassignment
• Marriage or civil partnership
• Pregnancy or maternity
• Race, religion, or beliefs
• Sex or sexual orientation
• Or any other reason

Every team member must follow these principles when dealing with others, whether colleagues, learners, or the public. Bad behaviour will not be accepted.

For Learners: We want everyone to have the chance to succeed. If you need any support to take part in our courses, please let us know before the course starts so we can help.

Reasonable Adjustments

MSM Security Training LTD believes that a learner’s individual characteristics and work situations must be considered to provide appropriate access to training and assessment.

MSM Security Training LTD will endeavour to review individual needs with learners upon registration/attendance. Where a learner has been identified as requiring additional support, MSM Security Training Ltd will agree an Individual Learning Plan and will provide appropriate advice, guidance and support to those Learners identified as having special assessment needs. All Reasonable adjustments and special considerations will be offered in line with the Awarding Organisation policy.

Where required, MSM Security Training will make reasonable adjustments to the assessment, which may include (but not be limited to):

• Allowing additional time to complete written tests/tasks
• Offering the use of a scribe for written tests
• Accepting verbal responses to written questions (these must be recorded)
• Allowing the use of transcribed materials to prepare/support a learner for assessment
• Use of visual aids (e.g. videos) to support formal questions (e.g. to identify different medical conditions)
• Allowing the use of a translator (including sign language) to prepare/support a learner through assessment.
• Changing the layout or venue of the assessment area to allow access

Any adjustments made will ensure that the assessment criteria are still met and that Awarding Organisation standards are upheld.

Where the Centre is unable to agree on reasonable adjustments, we will contact the Awarding Organisation for further advice and guidance.

Quality Assurance Policy

MSM Security Training LTD provides professional training in Door Supervision, Security Guarding, CCTV and First Aid for both individual learners and corporate clients.

Quality is central to our business because we value our learners and clients. We strive to provide services that meet and exceed expectations. MSM Security Training LTD is committed to continuous improvement across all aspects of our business. We have established a Quality Management System and policy statement that provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support learner satisfaction and promote ongoing improvement throughout our centre:

1. Monitoring/Customer Feedback

MSM Security Training LTD gathers feedback from learners after each training session through structured evaluation forms, online surveys, and direct interviews where possible. This feedback is documented and analysed monthly by the Head of Centre (Miss. S Khan) to identify trends, areas of improvement, and training successes. Action plans are then developed and implemented to address any issues or suggestions.

1. Standardisation

To ensure standardisation, MSM Security Training LTD holds monthly standardisation meetings with all tutors and assessors. These meetings focus on reviewing training materials, discussing learner feedback, and sharing best practices. All meeting outcomes and agreed actions are recorded and circulated to all staff to ensure consistency across training delivery.

1. Continued Professional Development

MSM Security Training LTD ensures that all staff participate in ongoing professional development to maintain and enhance their skills and knowledge. This includes attending external seminars and workshops, completing industry-specific refresher courses, and engaging in peer observations. CPD records are maintained for each staff member and reviewed annually to identify additional training needs.

1. Internal Processes

Our internal processes are regularly reviewed to ensure compliance with the latest guidelines from our Awarding Organisation. Updates are documented in internal procedure manuals and communicated via email and during staff meetings. Records of updates and process changes are maintained by the Head of Centre.

1. Monitoring/Sampling

MSM Security Training LTD applies rigorous internal quality assurance during the delivery and assessment of Highfield qualifications. Our sampling strategy is as follows: Please feel free to contact:

New tutors: 100% of courses and assessments are sampled.

• Tutors with some experience: 50% sampling.
• Highly experienced tutors: 10% sampling.

Sampling includes observing teaching sessions, reviewing assessment decisions, and analysing learner feedback. All sampling outcomes are documented in our IQA reports.

1. IQA Roles & Responsibilities

The Internal Quality Assurer (IQA) at MSM Security Training LTD has the following responsibilities:

• Ensure delivery and assessment meet qualification and regulatory requirements.
• Verify all assessment paperwork is completed accurately and promptly.
• Ensure that all tutors and assessors are sampled appropriately over time.
• Support and mentor tutors and assessors, offering guidance and development opportunities.
• Maintain a clear and comprehensive audit trail of all internal quality assurance activities.

MSM Security Training LTD’s internal procedures are reviewed regularly and communicated through email updates, staff briefings, and one-to-one meetings. While the Head of Centre, Miss. S Khan, holds ultimate responsibility for quality assurance, every team member has a duty to maintain high standards within their area of work, embedding a culture of quality across the training centre.

Malpractice and Maladministration Policy

Introduction

This policy is aimed at our customers, including learners, who are delivering/registered on MSM Security Training LTD programmes, courses, approved qualifications or units within the UK, and who are involved in suspected or actual malpractice/maladministration.

The centre’s responsibility

It is important that learners and all staff involved in the management, assessment and quality assurance of our qualifications are fully aware of the contents of the policy. They must also be aware that we have arrangements in place to prevent and investigate instances of malpractice and maladministration.

Definition of maladministration

Maladministration is essentially any activity or practice that results in non-compliance with administrative regulations and requirements, including the application of persistent mistakes or poor administration.

Definition of malpractice

Malpractice is essentially any activity or practice that deliberately contravenes regulations and compromises the integrity of the internal or external assessment process and/or the validity of certificates.

Malpractice may include a range of issues, from the failure to maintain appropriate records or systems to the deliberate falsification of records to claim certificates.

For this policy, this term also covers misconduct and forms of unnecessary discrimination or bias towards certain or groups of learners.

Examples of maladministration

• Persistent failure to adhere to our learner registration and certification procedures
• Persistent failure to adhere to our centre recognition, qualification requirements and/or
• associated actions assigned to the centre
• Late learner registrations (both infrequent and persistent)
• Unreasonable delays in responding to requests and/or communications from the awarding organisation
• Inaccurate claims for certificates
• Failure to maintain appropriate, auditable records, for example, certification claims

Examples of malpractice

• Failure to carry out internal assessment, internal moderation or internal verification in accordance with our requirements
• Deliberate failure to adhere to our learner registration and certification procedures
• Deliberate failure to continually adhere to our centre recognition and/or qualification approval requirements or actions assigned to your centre
• Deliberate failure to maintain appropriate auditable records, for example, certification claims and/or forgery of evidence
• Fraudulent claims for certificates
• Intentional withholding of information from us that is critical to maintaining the rigour of quality assurance and standards of qualifications
• Collusion or permitting collusion in exams/assessments
• Learners are still working towards qualification after certification claims have been made
• Plagiarism by learners/staff
• Copying from another learner (including using ICT to do so)
• Withholding of information, by deliberate act or omission
• Knowingly allowing the use of AI in the creation of learner work

Process for making an allegation of malpractice or maladministration
Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify Miss. S Khan/ Head of Centre. In doing so, they should put them in writing or an email and enclose appropriate supporting evidence. Miss. S Khan/ Head of Centre will then conduct an initial investigation to ensure that staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation.

In all cases of suspected malpractice and maladministration reported, MSM Security Training LTD will protect the identity of the ‘informant’ by our duty of confidentiality and/or any other legal duty.

Notifying relevant parties

Where applicable, our director will inform the appropriate regulatory authorities/awarding organisations via written communication if we believe there has been a suspected or actual case of malpractice or maladministration, which could either invalidate the award of a qualification or affect another awarding organisation.

Where the allegation may affect another awarding organisation and their provision, we will also inform them in accordance with the regulatory requirements and obligations imposed by the relevant qualification regulator. If we do not know the details of organisations that might be affected, we will ask the appropriate regulator to help us identify relevant parties that should be informed.

Investigation timelines and summary process

We aim to act and resolve all stages of the investigation within 10 working days of the receipt of the allegation.

The fundamental principle of all investigations is to conduct them in a fair, reasonable and legal manner, ensuring that all relevant evidence is considered without bias.

Where a member of MSM Security Training LTD staff or an associate of MSM Security Training LTD is under investigation, we may suspend them or move them to other duties until the investigation is complete.

Investigation report

After any investigation, Miss. S Khan/ Head of Centre will produce a draft report for the parties concerned to check the factual accuracy. Any subsequent amendments will be agreed between the parties concerned and us.

If it were an independent/third party that originally notified us of the suspected or actual case of malpractice, MSM Security Training LTD will also inform them of the outcome (normally within 10 working days of making our decision). In doing so, we may withhold some details if disclosing such information would breach a duty of confidentiality or any other legal duty.

If it is an internal investigation against a member of staff acting on behalf of, or representing, MSM Security Training LTD, the report will be agreed by the managing director or a person of similar responsibility, along with the relevant internal managers, and appropriate internal disciplinary procedures will be implemented.

In addition to the above, MSM Security Training LTD will record any lessons learnt from the investigation and pass these onto relevant internal colleagues to help prevent the same instance of maladministration or malpractice from recurring.

If the relevant party or parties wish to appeal against our decision to impose sanctions, please refer to our Complaints Procedure.

Appeals Procedure

Purpose of This Policy

This policy explains how to appeal an academic or assessment decision if you believe it was unfair or incorrectly made.

How to Appeal

If you disagree with a decision, contact our Head of Centre within 14 days of receiving the result. You can:

• Call: 01218 382288
• Email: info@msmsecuritytraining.co.uk
• Post: 101 Lock thrust lane, CV6 5SF

Include in your appeal:

• Your name, contact details, and course information.
• Details of the decision you’re appealing (e.g., assessment date, staff involved).
• Why you believe the decision was unfair (e.g., procedures not followed, unexpected circumstances).
• Any supporting documents (e.g., emails, feedback forms).

What Happens Next?

• We’ll acknowledge your appeal within 5 working days.
• A fair review will take place, which may involve a panel.
• You’ll receive a final decision within 15 working days.

If You’re Still Unhappy

You can escalate your appeal to:

Highfield Qualifications (our awarding organisation): Phone: 01302 363277

Website: www.highfieldqualifications.com

After addressing your appeal to Highfield Qualifications and remaining unhappy with the outcome, you may then raise your appeal to the Ofqual qualification regulator.

Ofqual (the regulator for England): Website: www.gov.uk/ofqual

If you have any queries about the contents of this policy, please contact Miss. S Khan directly on 01218 382288 or via email info@msmsecuritytraining.co.uk .

Complaints Procedure

A complaint is an expression of dissatisfaction concerning MSM Security Training LTD’s product or service. MSM Security Training LTD takes all complaints extremely seriously, and all staff are trained to rectify any problem as soon as it is brought to their attention and are committed to doing this to the best of their ability.

It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a repeat customer. Therefore, we ask that if you are dissatisfied with the service you have received, you bring this to our attention as soon as possible by speaking to your course Tutor in the first instance.

Should this fail to provide you with a satisfactory resolution, or you feel it is inappropriate to address your complaint with the tutor, contact our Head of Centre within 14 days of receiving the result. You can:

• Call: 01218 382288
• Email: info@msmsecuritytraining.co.uk
• Post: 101 Lock thrust lane, CV6 5SF

When you contact us, please give us your full name, contact details, and a daytime telephone number, along with:

• a full description of your complaint (including the subject matter and dates and times, if known)
• any names of the people you have dealt with so far
• copies of any papers or letters to do with the complaint

MSM Security Training LTD asks that you raise your complaint as soon as possible after the event so that we can investigate fully. We will acknowledge your complaint within 5 days.

The Head of Centre will then investigate your complaint and respond to you within 10 days.

Escalating your initial complaint, if you remain dissatisfied in the unlikely event that you remain unhappy after your complaint has been investigated and a decision reached, then you may escalate your complaint to our Internal Quality Assurer, Anser Saeed Butt. Please include any further items for consideration and state clearly why you remain unhappy with the decision taken so far.

Email: Anser@msmsecuritytraining.co.uk  

The Independent Quality Assurer will investigate in full and respond to you within 10 working days.

This will be the final route of escalation within our company. Therefore, if you remain unhappy after following our own internal complaints procedure and your complaint refers to services you have received relating to your course and achieving your qualification, then please contact the awarding organisation directly. The awarding organisation is Highfield Qualifications, and their complaints policy can be located on their website: https://www.highfieldqualifications.com

If you have any queries about the contents of these procedures, please contact Miss. S Khan directly on 01218 382288 or via email info@msmsecuritytraining.co.uk .

Anti-Bribery Policy

1. Policy Statement

MSM Security Training Ltd is committed to conducting business honestly and ethically. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly, and with integrity in all our training operations, business dealings, and relationships, wherever we operate.

We are bound by the Bribery Act 2010 in respect of our conduct in the UK and abroad.

1. Purpose of This Policy

The purpose of this policy is to:

• Set out MSM Security Training Ltd.’s responsibilities in observing and upholding its position on bribery and corruption.
• Provide information and guidance to staff and associated persons on how to recognise and deal with bribery and corruption issues.
• Protect MSM Security Training LTD, its employees, learners, partners, and reputation from the risk of involvement in bribery or corrupt practices.

1. Scope

This policy applies to all individuals working for MSM Security Training LTD or on its behalf in any capacity, including:

• Employees at all levels
• Directors and contractors
• Consultants, trainers, and assessors
• External invigilators and verifiers
• Third-party representatives, suppliers, and partners

1. What is Bribery?

Bribery refers to offering, promising, giving, accepting, or soliciting of an advantage as an inducement for an action that is illegal, unethical, or a breach of trust.

Examples include:

• Offering a payment to gain access to exam materials
• Accepting gifts to influence assessment results
• Offering hospitality to influence a client’s decision to use MSM Security Training Ltd.’s training services

1. Prohibited Conduct

Employees and associates must not:

• Offer, give, or promise any bribe, facilitation payment, or improper gift to any person.
• Request, agree to receive, or accept a bribe or improper benefit of any kind.
• Use charitable donations or sponsorships as a vehicle to conceal bribery.
• Offer or accept lavish hospitality or entertainment that could be perceived as a bribe.

1. Gifts and Hospitality

Modest gifts and hospitality are acceptable if:

• They are appropriate in the context of the business relationship
• They are not given to influence decision-making
• They are declared and recorded where necessary

All gifts or hospitality valued above £50 must be reported to management and recorded.

1. Responsibilities

All individuals covered under this policy are responsible for:

• Reading, understanding, and complying with this policy
• Reporting any suspected bribery or corrupt activity

Management is responsible for:

• Implementing and monitoring anti-bribery controls
• Providing training and support to staff

1. Reporting Concerns

If you suspect that a bribery or corruption offence has occurred or may occur, you must report it to the Head of Centre or use our confidential reporting channel at info@msmsecuritytraining.co.uk.

Reports will be treated confidentially and investigated promptly.

1. Breaches of Policy

Any breach of this policy will be treated as a serious disciplinary matter and may result in:

• Disciplinary action, including termination
• Legal action against the individual(s) involved
• Reporting to relevant awarding bodies or regulators

1. Review and Oversight

This policy is reviewed annually and updated where necessary to reflect changes in law or company operations. The Managing Director has overall responsibility for ensuring this policy complies with MSM Security Training Ltd.’s legal and ethical obligations.

If you have any queries about the contents of this policy, please contact Miss. S Khan directly on 01218 382288  or via email info@msmsecuritytraining.co.uk .

Document Storage and Transportation Policy

1. Purpose

This policy outlines the procedures for the secure storage and transportation of test papers and examination-related documentation in accordance with awarding organisation requirements, SIA regulations, and qualification regulator guidelines. The aim is to ensure integrity, confidentiality, and security at all stages of handling examination materials.

1. Secure Storage of Examination Materials

• All test papers and examination materials must be stored in a lockable safe.
• If a safe is not available, a suitable lockable cabinet or storage unit located in a secure, access- controlled area is acceptable.
• Access to the storage unit is restricted to authorised personnel only.
• A record of all key holders must be maintained and reviewed regularly.
• The storage unit must always remain locked when not in use.

1. Secure Receipt of Examination Materials

• Orders for test papers are delivered directly to the designated secure delivery location within the centre.
• Deliveries are signed for by an authorised member of staff.
• On receipt, all test papers are immediately verified against the delivery note and placed in the secure storage area.

1. Transportation of Examination Materials

• When transportation of examination materials between locations is necessary, it must be carried out by authorised personnel only.
• Test papers must be placed in tamper-evident packaging or a locked, secure container during transit.
• Transportation should occur via direct travel, with no unnecessary stops, to minimise risk.
• Examination materials must never be left unattended while in transit.
• A log must be maintained for all movements of test papers, including dates, times, names of personnel involved, and the method of transportation.

1. Prevention of Loss or Theft

• All examination materials are handled with the highest level of care and confidentiality.
• Staff involved in the storage or transportation of test papers are trained on security procedures.
• Any incident involving loss, theft, or suspected compromise of examination materials must be reported immediately to the Centre Manager and the awarding organisation.
• Regular audits will be carried out to ensure compliance with this policy.

1. Spot Checks and Compliance

• MSM Security Training LTD acknowledges that awarding organisations, the SIA, and qualification regulators have the right to carry out unannounced spot checks at any delivery venue.
• The centre will fully cooperate with any such inspections to demonstrate compliance with secure examination conditions.

If you have any queries about the contents of this policy, please contact Miss. S Khan directly on 01218 382288 or via email info@msmsecuritytraining.co.uk

Conflict of Interest Policy

The Conflict-of-Interest Policy for MSM Security Training Ltd is designed to protect the integrity of our organisation and to promote the fair and objective administration of our programs and services. This policy applies to all employees, contractors, and board members of MSM Security Training Ltd.

Definition of Conflict of Interest

A conflict of interest occurs when an individual has a personal or financial interest that may influence, or appear to influence, their professional judgment or actions. Conflicts of interest can take many forms and can be actual, potential, or perceived.

Disclosure of Conflicts of Interest

All employees, contractors, and board members of MSM Security Training LTD must disclose any real or potential conflicts of interest to their supervisor or the Executive Director. This includes any financial interests, such as ownership in a competing company or a personal relationship with someone who may benefit from a decision made by the individual.

Management of Conflicts of Interest

If a conflict of interest is identified, the individual must remove themselves from any decision- making or involvement in the matter. If it is not possible for the individual to completely remove themselves from the situation, the conflict of interest must be fully disclosed to all parties involved, and a plan must be put in place to manage the conflict.

Violations of Conflict-of-Interest Policy

Any violations of this Conflict-of-Interest Policy may result in disciplinary action, up to and including termination of employment or contract.

This Conflict-of-Interest Policy will be reviewed and updated on an annual basis, or as necessary.

If you have any queries about the contents of this policy, please contact Miss. S Khan directly on 01218 382288 or via email info@msmsecuritytraining.co.uk .

Exam and Invigilation Policy

1. Purpose

The purpose of this policy is to:

• Ensure all exams are conducted in a fair, consistent, and secure manner.
• Comply with the standards set by awarding organisations and regulatory bodies (e.g., SIA, Ofqual).
• Set clear expectations for staff, learners, and invigilators involved in the assessment process.

1. Scope

This policy applies to:

• All formal written and practical assessments conducted by MSM Security Training Ltd.
• All staff involved in the planning, administration, or supervision of exams.
• All learners registered for qualifications or courses that require formal assessment.

1. Roles and Responsibilities. Centre Manager / Examinations Officer

• Ensure all exams are scheduled, conducted, and recorded in accordance with awarding body guidelines.
• Securely store and distribute exam materials.
• Maintain accurate exam records (attendance, incidents, results).
• Train and appoint qualified invigilators.

Invigilators

• Maintain the security and integrity of the exam process.
• Supervise learners impartially.
• Enforce exam conditions strictly.
• Report any irregularities or malpractice immediately.

Trainers / Assessors

• Must not act as invigilators for learners they have taught.
• Must not be present in the exam room unless required and authorised.

Learners

• Must arrive on time with the correct ID.
• Must comply with all exam rules and instructions.
• Must not engage in cheating, disruptive behaviour, or malpractice.

1. Exam Security

• All exam papers and assessment materials will be stored in a locked, secure cabinet.

If you have any queries about the contents of this policy, please contact Miss. S Khan directly on 01218 382288  or via email info@msmsecuritytraining.co.uk .

Please feel free to contact:

Name: Miss S Khan

Position: Head of Centre

Tel: 01218 382288

E-mail: info@msmsecuritytraining.co.uk